How to contact Bundled Support
We're here to help. Here are the ways to reach us.
Quick reference
What you need | How to reach us |
|---|---|
General questions | |
Billing questions | |
Privacy / data questions | |
Technical / login issues | |
Text us | (502) 286-3533 |
Live chat | The chat widget on your dashboard |
Mailing address | Bundled Global Inc., 838 Walker Rd., Suite 21-2, Dover, DE 19904 |
Email vs. text vs. chat
- Email — best for complex issues, billing, or anything where you need a record
- Text (SMS) — best for quick questions during business hours
- Live chat — best for during-the-flow questions while you're logged in
Response times
We aim to respond to most messages within a few hours during business hours, and within 24 hours otherwise.
Some issues take longer because they require us to coordinate with a provider on your behalf. We'll always tell you if we're waiting on a provider and give you a status update.
What to include when you reach out
To help us help you faster, include:
- Your Bundled email address (the one you signed up with)
- The affected service or charge (Netflix, the May 12 bill, etc.)
- Your Bundled-issued username if it's a login issue
- A screenshot of any error message
- What you've already tried
Business hours
- Monday – Friday: 9am – 6pm ET
- Saturday: 10am – 4pm ET
- Sunday: Closed (we respond Monday morning)
Auto-acknowledgment goes out for all support emails within 24 hours, even on closed days. Crisis issues (account compromise, lost access during travel) get triaged outside business hours.
What we can help with
- Account setup and bundle activation
- Login issues with any service in your bundle
- Billing questions, payment updates, refund requests
- Subscription management — adding, removing, pausing services
- Trial timelines and conversion decisions
- LevelUP Rewards questions
- Privacy requests
- Anything else about your Bundled experience
What we can't help with
- Content questions about a specific service — for "where is X show on Netflix" or "why doesn't Calm have Y feature," contact the provider directly
- Devices and hardware — for "my smart TV won't connect to Wi-Fi," that's a device/network issue
- Third-party billing disputes unrelated to your Bundled subscription
We'll always tell you when something is outside our scope and point you to the right resource.
Feedback and suggestions
If you have ideas for new services, features, or improvements, send them to [email protected] with "feedback" in the subject. We track member feedback and prioritize based on demand.
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Updated on: 05/06/2026
Thank you!