> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gobundled.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refund policy and billing disputes

We've kept our refund policy short and plain. Here's what to expect.

## The default: payments are final

Bundled charges a single all-in price for your membership and the bundle of services we manage. **Once a billing period has begun and a charge has been made, payments are final and non-refundable.**

We don't pro-rate or refund partial billing periods, unused subscription days, promotional periods, add-ons, or unused portions of your bundle. This is true even if you:

- Cancel partway through a billing period
- Stop using one or more services before the period ends
- Forget to cancel before a trial converted to a paid plan
- Choose not to use a managed service we successfully provisioned for you

You can cancel any time, and you'll keep access to your bundled services **through the end of the period you've already paid for**.

## When we may issue a credit or refund anyway

We review billing concerns case-by-case when something has clearly gone wrong on our end. Examples we'll review:

- **Billing errors** — a duplicate charge, a charge after you canceled, or a charge in an amount you didn't agree to
- **Service failures on our side** — a managed subscription we were supposed to set up but never actually provisioned, or an action we took that contradicted your clear instructions
- **Missed cancellations we should have caught** — a renewal that should have been canceled per your instruction but wasn't

We don't issue refunds for:

- Buyer's remorse after the billing period has started
- Services you didn't use but were available to you
- Forgetting to cancel before a renewal you knew was coming

## How to request a billing review

Email **billing@gobundled.com** with:

- The email address on your account
- The date and amount of the charge in question
- A brief description of what went wrong

We'll respond within **7 business days**. If we agree a credit or refund is appropriate, we'll process it within **10 business days**. Refunds go back to the original payment method.

## Please email us before disputing a charge

If you have a billing concern, **email billing@gobundled.com before disputing the charge with your card issuer or bank.** We respond fast and can usually resolve things faster than a chargeback can.

Initiating a chargeback before contacting us may result in suspension of your Bundled membership under our Terms of Use. We'd rather just talk.

## When refunds are required by law

Nothing in this policy limits any right you may have under applicable law. If a state or federal law requires Bundled to offer a refund in your situation, we'll honor that.

Examples include certain free-trial and automatic-renewal rules under California Business & Professions Code §17602, New York General Business Law Article 29-BB, and similar laws in other states.

## For billing questions

- **Email:** billing@gobundled.com
- **For general support:** hello@gobundled.com

## Related articles

- [How Bundled billing works](https://help.gobundled.com/en/article/how-bundled-billing-works-7xf7yy/)
- [Updating your payment method](https://help.gobundled.com/en/article/updating-your-payment-method-15alsmg/)
- [How to cancel your Bundled membership](https://help.gobundled.com/en/article/how-to-cancel-your-bundled-membership-lse15h/)