> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gobundled.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to contact Bundled Support

We're here to help. Here are the ways to reach us.

## Quick reference

| What you need | How to reach us |
|---|---|
| General questions | hello@gobundled.com |
| Billing questions | billing@gobundled.com |
| Privacy / data questions | privacy@gobundled.com |
| Technical / login issues | support@gobundled.com |
| Text us | (502) 286-3533 |
| Live chat | The chat widget on your dashboard |
| Mailing address | Bundled Global Inc., 838 Walker Rd., Suite 21-2, Dover, DE 19904 |

## Email vs. text vs. chat

- **Email** — best for complex issues, billing, or anything where you need a record
- **Text (SMS)** — best for quick questions during business hours
- **Live chat** — best for during-the-flow questions while you're logged in

## Response times

We aim to respond to most messages within **a few hours during business hours**, and within 24 hours otherwise.

Some issues take longer because they require us to coordinate with a provider on your behalf. We'll always tell you if we're waiting on a provider and give you a status update.

## What to include when you reach out

To help us help you faster, include:

- **Your Bundled email address** (the one you signed up with)
- **The affected service or charge** (Netflix, the May 12 bill, etc.)
- **Your Bundled-issued username** if it's a login issue
- **A screenshot** of any error message
- **What you've already tried**

## Business hours

- **Monday – Friday:** 9am – 6pm ET
- **Saturday:** 10am – 4pm ET
- **Sunday:** Closed (we respond Monday morning)

Auto-acknowledgment goes out for all support emails within 24 hours, even on closed days. Crisis issues (account compromise, lost access during travel) get triaged outside business hours.

## What we can help with

- Account setup and bundle activation
- Login issues with any service in your bundle
- Billing questions, payment updates, refund requests
- Subscription management — adding, removing, pausing services
- Trial timelines and conversion decisions
- LevelUP Rewards questions
- Privacy requests
- Anything else about your Bundled experience

## What we can't help with

- **Content questions about a specific service** — for "where is X show on Netflix" or "why doesn't Calm have Y feature," contact the provider directly
- **Devices and hardware** — for "my smart TV won't connect to Wi-Fi," that's a device/network issue
- **Third-party billing disputes** unrelated to your Bundled subscription

We'll always tell you when something is outside our scope and point you to the right resource.

## Feedback and suggestions

If you have ideas for new services, features, or improvements, send them to **hello@gobundled.com** with "feedback" in the subject. We track member feedback and prioritize based on demand.

## Related articles

- [Refund policy and billing disputes](https://help.gobundled.com/en/article/refund-policy-and-billing-disputes-dj04zj/)
- [Your privacy choices](https://help.gobundled.com/en/article/your-privacy-choices-xfn4fs/)
- [I can't log into one of my services](https://help.gobundled.com/en/article/i-cant-log-into-one-of-my-services-1aghw14/)