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# How LevelUP tiers progress

There are five tiers: Basic, Silver, Gold, Platinum, Diamond. You move up based on your bundle activity and time as a member.

## The path to Diamond

Every new member starts at **Basic**. From there, you progress through Silver → Gold → Platinum → Diamond by meeting either:

1. **Cumulative spend** goals, or
2. **Time as a member** with on-time payments

Whichever happens first unlocks the next tier.

## Why two paths?

We built tier progression around the two ways members create value for Bundled:

- **Spend** — choosing a bigger bundle or more add-ons creates volume that helps us negotiate better rates for everyone
- **Tenure** — members who stick around create predictable revenue that lets us invest in better partnerships and features

Either qualifies you for the next tier. Both qualify you faster.

## Do I earn 5% from day one?

**No.** 5% rewards is the **Diamond tier** rate.

New members earn the **Basic-tier** rate, then move up as you build cumulative spend and a track record of on-time payments. The path to Diamond is documented in your dashboard so you can see exactly where you stand and what it takes to level up.

## Your current tier and progress

Your dashboard shows:

- Your **current tier** (with the tier badge)
- Your **next tier** and what you need to reach it
- Both progress paths (spend or tenure), with whichever is closer highlighted
- The **reward rate** at each tier

## On-time payments matter

To progress and stay in your tier, your Bundled payments need to be on time:

- A late or failed payment can pause your tier progression
- Multiple late payments can drop you back to a lower tier
- The payments need to be in good standing for at least 30 days to count toward earning

The easiest way to stay in good standing: keep your payment method updated. Sign into your dashboard and update your card if it's about to expire.

## Tier benefits beyond rewards

Each tier unlocks more than just a higher rewards rate. Examples:

- **Silver:** Welcome perks on Add-Ons
- **Gold:** Priority support
- **Platinum:** Early access to new bundles and services
- **Diamond:** Concierge support and exclusive partner deals

The exact perks at each tier are shown in your dashboard.

## What if I downgrade my bundle?

If you downgrade to a smaller Base Bundle, your tier is preserved — but **future earning** is based on the smaller bundle spend, which means you'll progress more slowly from there.

## Can I lose my tier?

Yes, in limited circumstances:

- **Late or failed payments** can temporarily drop you a tier
- **Long-term inactivity** (canceling and not rejoining within 12 months) resets you to Basic
- **Account in violation of Terms of Use** may result in tier reset

For most members, tier progression is one-way.

## Related articles

- [Introduction to LevelUP Rewards](https://help.gobundled.com/en/article/introduction-to-levelup-rewards-1e53q23/)
- [How to redeem LevelUP Rewards](https://help.gobundled.com/en/article/how-to-redeem-levelup-rewards-qmfh7p/)
- [What happens to your subscriptions if you leave Bundled](https://help.gobundled.com/en/article/what-happens-to-your-subscriptions-if-you-leave-bundled-19gh1ek/)