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# Cancel your existing direct subscriptions before joining Bundled

If you already pay Netflix, Spotify, Disney+, or any other service directly — and that service is in your new Bundle — you need to cancel the direct subscription with the provider so you're not paying twice.

## Why this matters

When you join Bundled, we create a brand new account in your name with each provider. That new account is what your Bundled membership pays for.

Your **old direct subscription is still active** until you cancel it manually. If you don't, you'll have two separate Netflix accounts billing you — one through us, one through them.

## What to do

For every service in your bundle that you currently pay for directly:

1. **Log into the provider's website** (not Bundled's) using your existing personal account
2. Find the **cancellation** option in account settings
3. **Cancel that subscription** — you can usually keep access until the end of your current billing period
4. **Log out** of that old account on every device (TV, phone, browser, tablet)
5. **Log back in** using your new Bundled-issued credentials when the device prompts you

## How to find your old subscriptions

If you're not sure what you're already paying for, check your bank or credit card statements for the last 2 months for recurring charges from streaming, music, news, or app services.

## What if I want to keep my old account?

Two reasons people do this — neither one is usually worth it:

- **"My viewing history."** Most providers (Netflix, Spotify, Disney+) let you transfer profiles or migrate watch history. Contact provider support to ask.
- **"I'm not sure about Bundled yet."** Cancel the old one. You can cancel Bundled any time, and we'll send you everything you need to keep your new bundled subscriptions as direct ones if you ever leave.

## Already double-paying?

Email **billing@gobundled.com** with:
- The service name
- The date of the duplicate charge
- A screenshot of the duplicate bill if you have one

We'll review and, if appropriate, help you sort it out. We don't refund charges from third-party providers, but we can help you cancel and get a refund through them.

## Related articles

- [What to expect in the first 24 hours](https://help.gobundled.com/en/article/what-to-expect-in-the-first-24-hours-1sc62mk/)
- [Refund policy and billing disputes](https://help.gobundled.com/en/article/refund-policy-and-billing-disputes-dj04zj/)
- [How to log into your services](https://help.gobundled.com/en/article/how-to-log-into-the-services-in-your-bundle-1j2ykld/)